Terms and Conditions

Returns

We will accept the return of standard filters within 15 days of despatch but you must telephone us first for a goods return number otherwise we will not accept the goods

We reserve the right to charge a 20% restocking fee for returned items

The filters must be returned undamaged and unused,carriage paid in its original packing to ourselves quoting the goods return number

We will reimburse you in the same way that you paid for the filters

We are unable to accept the return of non-standard filters as these are specifically made to your order .Therefore please check your order and requirements very carefully

If you want to talk about your order then you are welcome to phone us on 01474 325666

Cancellations

Orders can be cancelled by phone or e-mail

Standard filters
These can be cancelled at any time but it is best for you to phone us as these items are generally on a 24hr despatch

Non-standard filters
Where these have been specially manufactured by us for you but not dispatched then we reserve the right to charge

Where manufacture has not commenced we will not charge you but please remember to phone as we make these filters very quickly

Your monies will be refunded in the way that you paid us

Dispatch

All stock/standard filters ordered before 3pm will be dispatched that day for delivery 1 - 3 days later

Non standard filters which we manufacture to order are generally dispatched in 2 - 3 days so you should receive the filters in 5 working days

Damages

Check the packing on receipt-if damaged then sign the delivery note as damaged. In this case and when the filters are damaged inside the packing you must e-mail us or write to us within 48 hours



If you require a wholesale quotation or advice on which Filter is best suited to your air purification needs, contact our Filter Sales team for more information

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